Patron Messaging
Stay in touch with your attendees, before, during, and after the event
Ticketebo helps you set up event reminders, during-event updates, feedback surveys, and next-year offers. So you can stay in touch with your patrons without managing another system.
Excellent
4.9 / 5 Customer ratings
Why it matters
The messages most events never get around to sending
Events that keep talking to their patrons run better. People who know when the gates open and where to park turn up on time, a thank-you afterwards makes them feel looked after, and when next year's tickets go on sale you're talking to a crowd who already know they had a good day. Most of that stops the moment the ticket is sold, because doing it by hand means exporting a list into another tool.
Ticketebo's Patron Messaging looks after your messages for you. It's an optional add-on with Ticketebo that sends reminders, event updates, thank-yous, surveys and next-year offers through the same channel your patrons already trust.
What's included
Multiple messages, set up once
Each message is scheduled around your event, so it goes out at the right moment without anyone needing to press send. Need another message type? Let us know and we'll add it to your bundle.
BEFORE THE EVENT
Event reminders
Gate times, parking and what to bring, sent at anytime before the event.
DURING THE EVENT
Event updates
Event changes or weather updates, keep your patrons in the loop on event day.
POST-EVENT
Feedback survey
Your survey link, sent to the people who were actually there.
NEXT YEAR
Early-bird offer
Open next year's sales to the crowd who came last year.
Fewer "what time do we start?" emails
Everything that normally arrives as a phone call on the Friday afternoon goes out to every ticket holder before they need to ask the question. Sent by email and SMS, so it reaches the people who bought in March and haven't opened an email since.
Find out what actually worked
Your survey goes out through the chanel your patrons already recognise. No new sign-up, no unfamiliar sender, no wondering whether it's genuine. That familiarity is why response rates hold up, and the why the feedback is
Plus, the same list is ready to be contacted when you open next year's early-bird sales.
We run it. You approve it.
1
Tell us what messages you want
Patron Messaging is an opt-in add-on. No cost to enable it, no cost to set it up.
2
We set it up with you
We'll agree the timing and the wording so it sounds like your event, not a system notification.
3
Your messages are automated
Every message goes out on schedule using the details already attached to each order.
PRICING
Free to switch on. You only pay for what you send.
No setup fee. Once it's active you buy message bundles and pay per message sent, with
email and SMS priced separately.
What changes when the messages actually go out
Fewer no-shows
People who've been reminded turn up, and they turn up knowing where to park.
Better survey responses
Same trusted channel, no new sign-up, so more people finish it.
Earlier sales next year
A warm audience is the easiest first hundred tickets you'll sell.
One system, not two
No marketing tool to manage, no attendee data leaving Ticketebo.
Getting more out of messages
Where organisers find the extra value
Sell add-ons when your event is front of mind
The reminder arrives in the last few days before the gates open. One extra line about parking passes, show bags or a camping upgrade reaches people while they're still planning their day.
Turn feedback into growth
Ask your patron's what they enjoy and didn't enjoy about your event so you can improve for next time.
Reward the people who come back every year
Opening next year's tickets to last year's crowd first tell you know who turns up. Recognition that makes them feel valued.
Bundles
1
200 messages
TBC
2
500 messages
TBC
3
1000 messages
TBC
Frequently Asked Questions
Can't see your question? Our team is available 7 days a week via phone and email.
Do I need to export my attendee list?
No. Messaging Suite uses the contact details already held against each order, so nothing get exported, re-uploaded or kept in a second system.
Can I tailor what the messages say to my event?
Yes. We'll write them with you during setup so they sound like your event.
Will my patrons know it's from us?
Yes. Messages come from the same channel your patrons received their tickets from, so it looks like a continuation of their booking rather than marketing from a company they don't recognise.
Do I have to use all four messages?
No, you can use the ones that suit your event and leave the rest. A one-day community show might only want the reminder and the thank-you.
Is it available on every event?
Our Messaging Suite is an opt-in add-on for any event that uses Ticketebo to sell tickets. Just let us know when we set your event that you'd like to add-on messaging.
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