Patron & Organiser Support
Real people, ready to help. 7 days a week.
Whether you're running an event or attending one, there's someone here to help. And because we're open 7 days a week, organisers and patrons can reach us by email, phone or live chat.
Excellent
4.9 / 5 Customer ratings
Patron Support
We'll answer your patrons ticketing questions
Our team can handle lost tickets, refund requests and general ticketing questions, so you can focus on running your event. Of course, your patrons can also call, email or use our contact form to get in touch. And if they can't find their tickets, they can use our simple Resend Tickets function.
Organiser support
Chat to our ticketing experts
Our team has helped set up thousands of events, so you'll be talking to someone who understands how shows, festivals and race days actually run. From building your event page through to gate entry on the day and your final payment, you'll have real people you can call.
So whenever you need us, you can chat to our team across email, phone and live chat, 7 days a week.
Full contact centre service
Or take your patron support to the next level
If your team runs on volunteers, or you only host one event a year, our Multi Channel Contact Centre service lets you hand over every patron query, not just the ticketing ones.
Your event will have a dedicated line to our experienced team, so you won't need to spend hours replying to emails and calls in the lead-up, or hire someone to do it for you.
Find out more.
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