Multi Channel Call Centre Service
Your event's phone line, answered by us
We understand how busy you can be in the weeks leading up to your event. So why not let Ticketebo's Australian based Contact & Call Centre service team take a load off your event team's shoulders, so you have more time to deliver the best event ever.
Excellent
4.9 / 5 Customer ratings
Complete patron support handled by us
Whether you just need a hand answering customer service emails, overflow phone calls or live chats via your website, Ticketebo's Multi-Channel Contact Centre offering will deliver the cost effective solution you are looking for.
Whether you need us for a week or a whole season, our team can take on the enquiries from your event, so you can focus on running it with fewer interruptions.
How it works
1. We work with you to understand your event
Before your event goes on sale, we sit down with you to work through the questions patrons are likely to ask. For example: parking, transport, accessibility, wet weather, what's allowed through the gate.
2. Once your event goes live
Your dedicated number and ways to contact go on your event page, tickets and your website.
3. We answer in your name
Our experienced client services team then answers every query in your name.
What events it works best for
Our Multi Channel Call Centre service works best for events where:
- You’re expecting thousands of patrons with little help
- Your team is made up of volunteers who also have day jobs
- Your event has complicated logistics
- You spent more time than you had on support last time
Our contact centre services include:
- 7 days a week (incl. public holidays) hours of operation
- Local phone number or 0800 number options
- Your own dedicated phone system with multi IVR options
- Full IVR recording services
- Bespoke and templated email responses
- Live Chat and Bot Chat functionality
- Multi-Channel Analytics: Including response times, category analysis, connection rates, hold times and more
- Free integration with Ticketebo’s general Ticketing Customer Service lines (so we can transfer patrons straight to our ticketing team for any ticket-related question)
Need help on-site?
We can help with that too! In fact, with our on-site ticketing and staffing solutions we can bring the devices and the staff to handle your gates.
Find out more about our on-site ticketing and staffing solutions here.
Frequently asked questions
Do our patrons know they're talking to Ticketebo?
Because your event has a dedicated line to our client services team, we can answer the phone in your name and reply to emails and messages with bespoke templates. That way your patrons receive seamless service from purchasing tickets to contacting our team.
What if you get asked something we haven't briefed you on?
If any patrons have a curly question we haven't discussed, we'll check in with you first before providing the patron with an answer. We'll then add that answer to the brief, so anyone in our team can handle it next time.
And if something needs your call, we'll bring it straight to you.
Can we still take our own calls?
The benefit to this service is that you don't need to take patron queries. However, often organisers will keep a separate phone line for sponsors, stallholders and media queries.
Does the booking fee cover this?
No. It's a premium service, so we quote it per event based on your expected attendance and how long you need the line open.
Ready to launch your next event?
Tell us about your event and we'll get your event up, running and selling in no time.